Embedded Files
In September of 23, while volunteering at Jonathan Dickinson State Park, I subscribed to Verizon Cube home internet service. Initially, it provided fast and reliable internet over Verizon's cell towers, sans contract, and with the assurance of easy cancellation.
In September of 23, while volunteering at Jonathan Dickinson State Park, I subscribed to Verizon Cube home internet service. Initially, it provided fast and reliable internet over Verizon's cell towers, sans contract, and with the assurance of easy cancellation.
However, upon moving to Ohio, the service's speed deteriorated, culminating in complete failure on March 3rd of 24.
However, upon moving to Ohio, the service's speed deteriorated, culminating in complete failure on March 3rd of 24.
After a couple hours of support line we determined it was bad and they were going to send me a replacement. I simply said no. Let's cancel this. As I knew I could get spectrum at half the cost with a hard line.
After a couple hours of support line we determined it was bad and they were going to send me a replacement. I simply said no. Let's cancel this. As I knew I could get spectrum at half the cost with a hard line.
So on March 3rd of 24. I canceled the Verizon Cube explaining my address was now in Ohio, not Florida. They took down the address and said they would send the return box to me here in Ohio. (Lie #1) A few days later I got a call from Florida that a package arrived for me there. I knew what went wrong.
So on March 3rd of 24. I canceled the Verizon Cube explaining my address was now in Ohio, not Florida. They took down the address and said they would send the return box to me here in Ohio. (Lie #1) A few days later I got a call from Florida that a package arrived for me there. I knew what went wrong.
So I got back on the Verizon support chat. Told them what happened. Gave them my new address again and they promised it would come here this time. (Lie #2) After a couple weeks it did not show up and I received an email that if I don't return the Cube soon I'm going to have to pay $200.
So I got back on the Verizon support chat. Told them what happened. Gave them my new address again and they promised it would come here this time. (Lie #2) After a couple weeks it did not show up and I received an email that if I don't return the Cube soon I'm going to have to pay $200.
So I made a phone call to Verizon. Explained everything up to this point. The lady said simply take it to the nearest Verizon store. (Lie #3) When I got to the store 18 min from me, they said they can't take it. It has to go to a corporate Verizon.
So I made a phone call to Verizon. Explained everything up to this point. The lady said simply take it to the nearest Verizon store. (Lie #3) When I got to the store 18 min from me, they said they can't take it. It has to go to a corporate Verizon.
So that is three lies.....actually FOUR... if you count the original sales pitch "..anytime I want to quit using it they would send me a box to return it. "
So that is three lies.....actually FOUR... if you count the original sales pitch "..anytime I want to quit using it they would send me a box to return it. "
So after a half hour drive to a corporate Verizon in Calcutta I walked in and handed the Cube to the guy and started to explain. He told me don't go any further. I know everything you're going to tell me... it never works. He said I'll take care of it. And laughed about it.
So after a half hour drive to a corporate Verizon in Calcutta I walked in and handed the Cube to the guy and started to explain. He told me don't go any further. I know everything you're going to tell me... it never works. He said I'll take care of it. And laughed about it.
The lack of accountability, misinformation, and inconvenience throughout this experience have left me thoroughly dissatisfied with Verizon's service. It's evident that their promises of convenience and reliability fall short in reality, cementing my belief.... Verizon business sucks.
The lack of accountability, misinformation, and inconvenience throughout this experience have left me thoroughly dissatisfied with Verizon's service. It's evident that their promises of convenience and reliability fall short in reality, cementing my belief.... Verizon business sucks.
But.... coverage is fantastic....and that's why I use Visible.com (owned by Verizon using the same towers and performance)
But.... coverage is fantastic....and that's why I use Visible.com (owned by Verizon using the same towers and performance)
Page updated
Google Sites
Report abuse